Introduction
The COVID-19 pandemic challenged every aspect of healthcare delivery, demanding rapid innovation and resilience. At The Royal Marsden NHS Foundation Trust, digital transformation played a pivotal role in maintaining cancer care during unprecedented times. In a recent HTN interview, David Newey, former CIO, shared insights into how the trust adapted its digital strategy to support patients and clinicians.
Key Highlights from the Interview
1. Rapid Deployment of Remote Consultations
To minimise patient exposure, the trust scaled up virtual consultations almost overnight. This shift ensured continuity of care for vulnerable cancer patients while reducing infection risk.
2. Digital Tools for Staff Collaboration
Collaboration platforms were rolled out at speed, enabling clinical teams to communicate effectively despite physical distancing. These tools became essential for multidisciplinary team meetings and care planning.
3. Data-Driven Decision Making
Real-time dashboards and analytics supported operational decisions, from bed management to PPE allocation. This data-driven approach improved agility and resource optimisation.
4. Supporting Staff Wellbeing
Recognising the strain on staff, the trust introduced digital wellbeing resources and flexible working solutions, helping teams cope with the pressures of the pandemic.
Why It Matters
The Royal Marsden’s experience demonstrates how digital innovation can safeguard patient care during crises. The lessons learned will shape the future of healthcare delivery, ensuring systems remain resilient and patient-focused.